Customer Reviews

Exceptional Service from Edgar at Jarret-Gordon Ford! I was driving through Orlando when my truck suddenly lost all steering and completely shut down. I was lost, panicked, and had no idea what to do or where to go in an unfamiliar area. Somehow I managed to limp it into Jarret-Gordon Ford, and from the moment I met Edgar, all my stress disappeared. He immediately put my worries at ease with his calm, professional, and genuinely caring attitude. Edgar personally helped me arrange a rental car and walked me through the entire process step-by-step so I knew exactly what to expect. I also want to give a large shout out to the Shop form in Louis. Hopefully I’m spelling his name right he was the one who caught that it was not the alignment or anything to do with it but a steering column replacement issue me and my family, thank him for not even allowing us to leave and drive with the truck like that. The team not only fixed my truck quickly, but the communication throughout the whole repair was outstanding — honestly the best I’ve ever experienced at any Ford dealer (and I live in Tampa, so I’ve been to several). I’ve never been treated so well by a dealership. The service was so impressive that I’m not even kidding when I say I would seriously consider driving the two hours from Tampa just to get an oil change there. That’s how much I appreciated the care and attention I received. Thank you, Edgar , Louis and the entire Jarret-Gordon Ford team — you went above and beyond!

Our salesman was Carlos and would just love to say how amazing he was during our car buying process. I’m active duty and currently deployed with the ongoing Middle East conflict, however, my wife and I live in Virginia. We found a 2025 bronco for sale at this dealer in Davenport that was my wife’s DREAM and Carlos didn’t hesitate to make sure we could complete the purchase despite being all over the country. He FaceTimed my wife and I to give us a walk through of the car, moved it to be priority on the list to get the recall fixed, and even arranged delivery of the vehicle 2hrs away to my moms driveway to save us an additional hassle. I appreciate everything Carlos did for us, kept us in the loop during the entire process even though I’m 7hrs ahead in a different time zone, and just made sure we were comfortable the entire time.

My experience was amazing and very professional. Carlos and Sylvia were very understanding and helpful throughout the process! definitely recommend anyone looking for a car this is the best option no doubt.

I had a great visit at Jarrett-Gordon Ford. My sales associate was very personable, he cared about what I was looking for in my vehicle and stayed supportive. Overall I highly recommend visiting Jarret Gordon Ford if your in the market for a vehicle.

Excellent service! Pokey definitely topl care of me.

I took my 2025 Ford Expedition Active Max in for service for the first time—specifically for its first oil change. The service was very prompt; Bryan helped me with everything, and the whole process was very quick. 100% recommended!

Will V is awesome and their team is always very helpful! Thank you!

Amazing service thank you Cesar for making my buying experience pleasant and transparent a forever client. 🙏🏽

They worked with us to come to a payment we could afford and showed us quite a few cars to help with out choice. Everyone was great and friendly

Jarrett/Gordon Ford did a great job, my wife and I did not feel pressured to buy a vehicle the salesman Max Miachin was extremely knowledgeable about the Licoln products even though this location is not a Lincoln specific dealership. He took the time to show me the new features and helped set things up through our phones that will make it easier to use. We had bought one car and were not entirely satisfied so we kept looking and found another one we liked better. We made a new deal for that car thanks to Max and his sales manager. Gary Burton from the finance department was extremely helpful he found us a better interest rate through a different lender, twice! So we would highly recommend this group out on highway 27 and I-4 near Posner Park in Florida.

From start to finish, our experience at Jarrett Gordon Ford was nothing short of outstanding! The entire team made us feel confident and cared for throughout the process. Max was incredibly helpful — he answered all our questions with patience and made sure we got a great deal on our vehicle. His professionalism and transparency gave us total peace of mind. On the financial side, Gary made the process easy and stress-free. He explained everything clearly and helped us feel comfortable with every step. To top it off, Nick, their on-site insurance agent, made getting insured quick and seamless — we didn’t have to make a single extra stop. We are beyond pleased with our purchase and the service we received. We’ll absolutely be recommending Jarrett Gordon Ford to friends and family. Thank you all for making this such a smooth and enjoyable experience!

UPDATE: I received a telephone call from "Jennifer" the Service Manager. She apologized for the experience I had. She ordered a new transmission for My Mustang. Two days later (Monday) the transmission was in the dealership. The dealership arranged for installation the next day (on Tuesday). I had my car back, repaired, by 5:30pm that same Tuesday. An excellent resolution. I very much appreciate the attention and kindness the dealerships personnel provided. I had a service appointment for Saturday morning to have them inspect the transmission on my 2022 Mustang GT. It only has 2000 miles on it. I waited at the dealership for a couple hours and finally went to check with them to see if they found anything out. I was told there was an issue and they were going to reprogram the transmission. I said I can leave the car for them to work on it. From that point on I had little contact from the dealership. They never called me with a status. I would call or text them to find out what was happening. I even stopped in because no one called me back. I was told different things about different repairs they were trying on the transmission. I could never get any kind of a timeline for repairs. After 4 days and several calls to Ford customer service, someone from JG called me to say that they were going to order a new transmission and they could get it installed in about a week. I said there was no reason for me to leave my new Mustang parked there for another week. They couldn't guarantee my car would be kept inside. So I said I would come and get it and they could contact me when the parts came in so I could arrange to have the transmission swapped. When I arrived at the dealership my car was parked out front. I walked inside, I was handed the key, no one said anything to me and I left. So I guess they're not going to order the transmission? Which at this point is fine - there is something hinky at this dealership - I'll go somewhere else...

Great service, love my new explorer 2025 and my salesman was amazing as was all the staff that made my purchase possible 😀

I really enjoyed and was relieved buying our car from this dealership. No unadvertised hidden fees and the environment was low pressure including financing. Our salesman was very polite and helpful. I would definitely return to this dealership when the time comes to buy another vehicle.

Edgar was very professional. I always get good service from Jarret-Gordon Ford, Inc.

The Service Dept. does a great job in making the appointments and getting the job done right. They are very good at keeping you updated during the repairs. Would recommend them to anyone looking for a great and honest dealership.

Reviewing the Mobile Oil Change service from Ford, for my 2016 Super Duty f-350 Levi the mechanic was fantastic, checked and filled all fluids and took care of the oil change for me in the convenience of my own home. Way easier than heading to the shop. Highly recommend these guys and will be using this service in the future! Thanks Again Levi

Joseph was a fantastic sales person. Well informed, very polished and knowledgeable. Our experience was phenomenal. He was very responsive to our needs.