Customer Reviews

My family and I love Jarrett Gordon Ford in Davenport! They are the first dealership I have ever walked into where they instantly make you feel like family. The first time we ever walked in we heard them playing worship music and realized that they were a Christian based dealership and could not believe it. We knew we were in the right place right away. JT is the absolute best! If you need anything, he is definitely your guy! I wish I would have known about this dealership two years ago when I first purchased a vehicle in Florida. My husband and I went into Jarrett Gordon Ford in the beginning of 2023 because the lease was up for our truck. And we needed a family vehicle for our soon to be family of six. JT worked with us all day that day and all night way past closing time. Him and the entire team at Jarrett Gordon Ford did everything in their power to make sure that we left with the vehicle that we needed that day! They spent hours negotiating and finding all of the loopholes to make sure we got what we needed! We left that night with a very nice 2018 Ford Explorer that already had tinted windows which my husband loved! And had everything we needed for our family. :) And then just recently my 2011 Ford escape that I purchased from another dealership two years ago completely broke down. It was going to cost way more than the vehicle was worth to fix everything that was needed. So we took it into Jarrett Gordon Ford and saw JT and the whole team again. JT was busy when we got there but the entire team at Jarrett Gordon Ford offered to help us and answered any questions or concerns that we had. They really do demonstrate the perfect example of communication and teamwork. And they help each other out when one is busy. We were able to trade in our 2011 Ford escape and actually got a value of more than what we were asking. And we were able to get a 2021 Ford Eco sport that was safe, reliable and dependable. Had very low mileage and better gas mileage so that my husband had a vehicle to get to and from work every day. And a vehicle that could still fit our children in case of emergency. Gary is also phenomenal and very experienced! He worked until they were able to get us the best deal possible with all of the warrantees and worked all of the loopholes to get a payment that we could afford. We are SO grateful for that! :) Another thing I love about the dealership is that they are open and honest with you. And they do not try to push you into something if you are not sure. They always remind you to only do what you can afford. They have never made us feel pressured. They truly do care about their customers and want to make sure that they are getting the customers exactly what they need! :) If you are looking to get a new vehicle, I highly recommend Jarrett Gordon Ford in Davenport! Definitely ask for JT when you go and if he is busy, he will find the person he trusts to take care of you! :) Also, if you are looking for a good place to get an oil change for your vehicles. I have been taking our vehicles here for the last two years for oil changes and they are the only ones that I trust. They just recently started a mobile service where they will actually come to your home and change your oil and everything right at your home. So you don’t have to leave and go anywhere and you can communicate with them right from your front door! Francisco and Edgar are the best! Very fast and very experienced! And they answer all of my questions and concerns about my vehicles and even ask if there is anything that I would like them to look for when servicing the vehicle! :) Jarrett Gordon Ford in Davenport has the best team of people I have ever seen! Highly recommend! :) They also have the best coffee machine that serves a variety of coffee, mochas, lattes, macchiatos and hot chocolate. All for free that you can enjoy while you are there! :)

Edgar in Service made it fast and simple. Even was able to use an existing warranty to save me money.

Pretty easy going experience as it usually is. Courteous & specific with car concern questions.

Gene was awesome through the whole car buying experience at the Davenport location. This is my second car from this location. My first Escape was totaled, but I walked away with only minor injuries. I knew I wanted another Escape titanium, but was considering a hybrid. Davenport Jarret-Gordon was the only dealership with any Escape hybrids I could test drive and Gene contacted me back to schedule the drive. I ended up ordering a plug in escape hybrid. I love my new Escape even more than my last one. I am saving money by plugging it in each night at home. Definitely recommend visiting JGf and buying a car from them. Service for repairs is terrible. I brought in my vehicle for a simple tire patch. They said two hours, so I asked for a ride home. No problem. They let me know it was done and I asked for the shuttle to pick me up. Two hours later my wife had to take me to get it. She missed an important work meeting and I almost did. Had they been honest that the shuttle was busy or not available I could have made other arrangements.

I called to make an appointment for my Bronco Sport due to a fuel injector recall and a noticeable smell of gas around the car. The service advisor took my VIN but told me my vehicle wasn't affected. I was confused, but the best appointment they could give me was still three weeks away. I decided to get a second opinion and found another dealer with an earlier opening. They immediately confirmed the recall was accurate, my car was affected, and they completed the service under warranty. Denying a valid safety recall feels deceptive and dangerous for customers who rely on their dealer for accurate safety information.

I took my truck to the service for a letter that arrived at my house, where they explained that my vehicle had a fault and they had to do an update, I made an appointment with them, it took almost a month to get an appointment for the warranty review, they agreed to send me a message telling me the day to take my vehicle, and they didn't do it, when I took the vehicle for the supposed improvement or update, my vehicle looked bad and they say that it doesn't give them any errors, applying reverse the car wants to turn off, but they No They feel nothing wrong with it, in conclusion I took my vehicle for an improvement and it came out wrong from the dealer, thank you very much, it is a technical service team that I do not recommend to anyone, being a dealer of the brand, I expected better solutions to the problem caused by them and I did not get any help or solution to the problem caused to my vehicle, the solution according to them was to leave my daily vehicle at the dealership until they were presented with the fault for which I returned after leaving the service, my word is not taken into account and the annoyance caused to Asia my person was also not Taken into account, I did not see a solution to the problem and I did not see them solve the failure caused by them as soon as possible.

The guy who took care of my moms car was very nice and super professional very very helpful in every way possible I think his name is Josh , however the front desk where you drop off or pick up a serviced car is awful specially a girl with colored hair that I didn’t bother to get her name so rude very unprofessional when asked where I can pick up my car her response was it depends and she walked away… same happen to my husband the first time he went with this same person and to my sister she really needs ana attitude check otherwise this place is great!