Customer Reviews

Outstanding service!

☺️

Thank you so much for your attention; I was very pleased with the service. My wife and daughter left very happy with our new car. And thank you to Max for all his attention and support throughout the process.

My Escape started shaking one day and I brought it up to Ford Access Road. I ended up having to leave it there, which sucked because I’d recently been laid off and had interviews lined up, but like a hero Terry swooped in and saved me. He looked at my car himself, reassured me she was in good hands, and was able to get me a loaner. I was able to get to all my interviews and my car was well taken care of. It was a sample as a battery and brakes! Thank you so much!

Terry was great to deal with keep us informed on the progress of the diagnostic evaluation

A fantastic experience getting my oil changed today. Staff was very nice and managed to get it done in under an hour. Very clean facilities and great work, will absolutely be using them for my Bronco!

Carlos was amazing and very knowledgeable

Mobile service for 2 cars was excellent. Levi did great on the cars and Samantha was awesome in coordinating the entire appointment. I will use mobile service again

I bring my vehicle here for a oil change, great staff

This dealership sincerely cares about you as a customer and Mr. Robert Taylor assisted us with our Ford Edge. The team from the front reception to service, finance and parts and detailing was exceptional and very caring. I appreciated the communication and the dealership sincerely caring about the customer which rates top to us. The caring and sincere attitude made the difference for us. Thank you for all you do to treat your customers well!

The staff are really helpful and accomodating.

Great experience shile purchasing my F250.

Had an outstanding experience at Jarrett-Gordon, especially with Sergey on the sales floor and Gary in finance. I was hesitant and torn on what vehicle I wanted, and they patiently walked me through every step of the way. I’ve never had a car dealership think of what’s best for me and help me understand all my options. Thank you so much for your kindness. I love my new car!

Over the past few years, I've had my Ford vehicles serviced at other dealerships, but this time I decided to take my Transits to Jarret Gordon, and I was impressed by the way Edgar treated us. He definitely knows what good customer service is. I recommend him 100%.

Atravez de los últimos años he hecho el mantenimiento de mis vehículos Ford en otros dealer pero esta vez decidí llevar mis Transit a Jarret Gordon y quedé impresionado por la manera en Edgar nos trató. Definitivamente tiene el conocimiento de lo que es un buen servicio al cliente. Lo recomiendo al 100%

Si estás buscando comprar un vehículo, definitivamente estás en el lugar perfecto. Tuve una experiencia excepcional gracias a Carlos Rivera, un vendedor profesional, atento, amable y muy conocedor. Desde el primer momento se tomó el tiempo para escuchar mis necesidades, responder todas mis preguntas y ayudarme a encontrar la mejor opción sin ninguna presión. Carlos hizo que todo el proceso fuera fácil, claro y agradable. Su excelente servicio al cliente, honestidad y dedicación hicieron una gran diferencia. Es evidente que se preocupa por sus clientes y por asegurarse de que salgan satisfechos con su compra. También quiero reconocer a David y James, quienes fueron parte importante de esta excelente experiencia. Ambos fueron amables, profesionales y estuvieron siempre dispuestos a ayudar. Su atención y compromiso con el cliente reflejan la calidad del equipo que tienen. Recomiendo este concesionario al 100%. Si estás pensando en comprar un vehículo, no dudes en visitar este lugar. Estarás en las mejores manos con personas que realmente se preocupan por sus clientes. Gracias a Carlos Rivera, David y James por hacer de esta compra una experiencia tan positiva y memorable.

If you're looking to buy a vehicle, you're definitely in the right place. I had an exceptional experience thanks to Carlos Rivera, a professional, attentive, friendly, and very knowledgeable salesman. From the very first moment, he took the time to listen to my needs, answer all my questions, and help me find the best option without any pressure. Carlos made the entire process easy, clear, and enjoyable. His excellent customer service, honesty, and dedication made a huge difference. It's clear he cares about his customers and ensuring they leave satisfied with their purchase. I also want to acknowledge David and James, who were an important part of this excellent experience. Both were friendly, professional, and always willing to help. Their attention and commitment to the customer reflect the quality of their team. I recommend this dealership 100%. If you're thinking about buying a vehicle, don't hesitate to visit this place. You'll be in the best hands with people who truly care about their customers. Thank you to Carlos Rivera, David, and James for making this purchase such a positive and memorable experience.

I recently took advantage of Jarratt-Gordon Ford's home service to have my 2015 Ford Explorer's oil changed. The service was great from start to finish. It was very easy and convenient to schedule the service. The day of the service, my tech contacted me to let me know when he was going to arrive (which was within 5 minutes of the scheduled time). The techs were friendly, professional, and very knowledgeable on my vehicle. The servicing was completed quickly. Overall, I was extremely satisfied with my experience. I will definitely continue to avail myself of Jarratt-Gordon's at-home-service!